MATERIAL AND WARRANTY
There’s nothing we want more than for you to be happy with your new piece, so we dedicated a lot of our time in delivering the best quality in all of our designs they are made with sterling silver .925 as the base metal and platted with 24 KT gold.
We are committed to shipping your order within 24 hours. From that moment, delivery time for orders shipped to any part of México is up to 5-7 business days.
If you’re in Mexico City your shipping will have no cost, and it will arrive in 2-3 business days.
If you need us to send it faster than that you can send us an email to firstname.lastname@example.org and we’ll be happy to arrange it for you.
If you’re in another country don’t doubt in contacting us, and we’ll be happy to send you a quote on how much it will cost you and how long it will take for your purchase to arrive.
Once you’ve made the order you can’t cancel it but you can exchange it after you receive it if you’re unsatisfied with your purchase. You have 5 business days after it was delivered to return it, for that contact us at email@example.com.
If you were not happy with your piece you can exchange it for one of our other designs this exchange may take from 5-10 business days after we receive the piece you’re returning. (Alexandra Silva jewelry is not responsible for the cost on the return shipping)
Full refund is available for production mistakes on our end. This must be notified within no longer than 2 business days after merchandise was delivered. Please note in case of a refund, refunds may take anywhere from 2-4 weeks to process.
All items sent back for exchange need to be in perfect conditions, otherwise we will not be able to make the exchange. We recommend that you send the piece in the same box that it was delivered to you to ensure protection.
If you want your piece to be sent to another country, please contact us at firstname.lastname@example.org and we’ll be happy to help you. (Please note that some international shipments may be eligible for additional custom fees and taxes.)
As soon as we receive your order we’ll send you a confirmation email, and afterwards we’ll let you know when your package is on its way, estimated day of arrival and any other details that you’ll need to be in control of your order.